Inside Rackspace’s Blueprint for Global HR Compliance

How a global enterprise redefined compliance through AI-enabled decision-making — with G-P Gia™ as a trusted partner.

HR teams operating across multiple countries face a maze of employment laws, documentation requirements, and jurisdictional nuances. Under pressure, many have turned to general-purpose LLMs for help—often for critical tasks like drafting contracts and HR policies.

According to research from G-P, 80% of HR professionals have already used these tools for policy creation. But relying on broad, unverified models for sensitive HR work introduces real organizational risk, from outdated guidance to outright inaccuracies, making the need for a more reliable, purpose-built approach more relevant than ever.

As compliance has evolved beyond risk management to a key driver of business agility. Few companies understand that better than Rackspace Technology, a leading hybrid-cloud and AI solutions provider with more than 5,000 employees across 21 countries.

The Compliance Challenge of a Global Workforce

Like many global organizations, Rackspace faced a familiar but formidable problem: managing compliance consistently across multiple jurisdictions around the world. The HR function was juggling external legal counsel, external consultants, individual internal knowledge, and government websites – resulting in a fragmented approach that slowed decisions, created uncertainty and frustrated employees. Plus, this approach comes with added costs, some direct, like external counsel fees, and some indirect; namely the excess costs associated with wasted time and reduced productivity of the HR teams.

Rackspace needed a centralized and reliable compliance solution, that was scalable globally. They needed to empower HR and business partners with trusted answers and not be just another database of information that had to be internally vetted.

Enter G-P Gia™ – Agentic AI for Global HR

Rackspace became an early adopter of G-P Gia™, G-P’s AI-powered global HR agent that delivers legally vetted, jurisdiction-specific answers in seconds. Gia provides HR guidance, creates policy documents, completes tasks, and proactively monitors employment law changes. Gia’s combination of machine intelligence and expert-backed compliance guidance immediately filled the gap between automation and legal nuance. With G-P’s deep experience in global employment and backed by 100,000 G-P Verified sources, Gia was the solution Rackspace needed to address their complexity and need for consistency and compliance.

“The biggest Gia attractor for us was the compliance piece,” said Mandy Moore, Director of HR Technology at Rackspace. “We operate in 21 countries and need to maintain compliance in each jurisdiction. Having a centralized tool for all HR employees to reference, get consistent information, and update the right documents in a timely manner is critical for us.”

Gia quickly became a daily companion for HR, payroll, and global-mobility teams. G-P Verified™ sources gave employees confidence that each answer was accurate and up to date, reducing the need for costly external counsel and accelerating routine processes. This is an important point that should be re-emphasized, with verified sources users of Gia have peace of mind and can be secure in making important decisions based on the feedback, analysis, and answers received from Gia.

Building Trust in Enterprise AI

Perhaps G-P Gia’s greatest impact on Rackspace wasn’t only technical but cultural. Rackspace’s HR team learned to view AI as an important enablement tool and not as a replacement for human judgment. Through this lens, the AI solution functions as a digital advisor that amplifies expertise rather than automating it away.

Through consistent use, Gia is now integrated into everyday workflows at Rackspace. Entry-level HR professionals could resolve compliance questions on their own, while senior leaders reclaimed time for strategy and workforce planning. The result was faster, more consistent decision-making and a workforce that felt empowered to act with confidence.

“Where Gia really excels is that preliminary legwork has already been done,” Moore explained. “The articles and guidance are reviewed internally and given the G-P Verified stamp of approval, so we can trust it as factually right from the first prompt.”

Tangible Results and Expanding Potential

The true effects of any implementation of new technology lie in the measurement of key impacts to the organization. With G-P Gia embedded in its HR operations, Rackspace has seen several clear business outcomes:

• Reduced legal costs through less reliance on external counsel
• Increased productivity as employees self-serve compliance answers
• Improved consistency in policy and documentation updates

The team is now expanding Gia’s use into recruitment and policy management, uploading handbooks and templates to build a living, AI-assisted compliance repository that can flag regulatory updates automatically. In many ways, the potential of Gia is only just beginning to be discovered, and the team at Rackspace is already thinking about expansion.

“Over the course of the pilot, we’ve been able to think outside the box about what more we could do,” Moore said. “Gia allows us to expand our thought process about potential use cases. I really believe this tool will be life-changing for HR, and I’m excited about all of the possibilities.”

A Blueprint for HR Leaders in 2026

For HR leaders planning their next-generation tech stack, Rackspace’s experience offers a clear path forward. As global operations become more complex, AI-driven compliance intelligence will be an essential layer of every HR ecosystem. In fact, global compliance is a perfect match for AI solutions, due to its complexity, dynamism, and strategic importance.

We see G-P Gia™ as a standout solution in this area because it combines:

• Trusted legal expertise: Answers are verified by G-P’s in-house experts
• AI-enabled speed and accessibility: Real-time guidance is available 24/7
• Human-centered design: Gia is built to enhance and support, not replace, HR professionals

In 2026 and beyond, the winners in HR technology won’t be those who simply automate, but those who empower. G-P Gia™ represents that future, one where AI strengthens compliance confidence and accelerates business growth.

H3 HR Insights

This year G-P Gia was recognized as one of HR Executive’s Top HR Products of 2025. As I am a member of the evaluation team who vets and selects the winning solutions, I can attest to Gia’s innovation and importance in the competitive HR technology landscape. What impressed our awards panel most about G-P’s Gia is how practical it is. Everyone talks about AI right now, but G-P has developed a solution that solves a real, painful problem for global HR teams, staying compliant across dozens of jurisdictions, instantly. Gia delivers verified, lawyer-reviewed guidance in a way that builds confidence. We felt that Gia represents AI at its best; a trusted partner that extends human capability instead of trying to replace it.

About G-P

G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

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To learn more, please visit: g-p.com or connect with us via LinkedIn, X, Facebook or check out our Blog.